NTN starts remote technical support for bearing users

July 6, 2021

NTN, a leading bearing maker, started a service in Japan in April 2021 to support customer’s bearing issues remotely.

Bearings are precision components, which are required specialized knowledge for users to handle. In the case that bearing troubles occurs, it has a great impact on the stable operation of facilities. Until now, NTN has dispatched technicians to the production site to solve problem when bearing problems occur.

NTN has started a remote technical support service so that engineers can provide services even if they cannot visit the production site due to a disaster or COVID-19 spreading. NTN engineers use wearable terminals to diagnose the bearing status and propose measures remotely.